SAP Knowledge Base Article - Public

2592935 - Message "No relevant relationships found from the contact" When Clicking on "Import from Contact Relationships" Button in the Buying Center Facet of an Opportunity

Symptom

You get the message "No relevant relationships found from the contact" when clicking on "Import from Contact Relationships" button in the Buying Center facet of an Opportunity.

Environment

SAP CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to Sales work center.
  2. Navigate to Opportunities view.
  3. Open the Opportunity ABC (ABC represents the opportunity ID).
  4. Go to the Buying Center facet.
  5. Click on Import from Contact Relationships button from the Contact Relationships.
  6. Warning message appears.

Cause

For a successful import, you should have all the contacts maintained in the Buying Center of the account also in the opportunity Contacts facet.

You can check this performing the below steps:

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open the account DEF (DEF represents the Account ID that is maintained on the opportunity ABC).
  4. Go to the Buying Center facet.
  5. In the Contact Relantionship table you have all the contacts that should be maintained also in the opportunity.

Resolution

Maintain the missing Contact in the Contacts facet of the Opportunity using the steps below:

1. Go to Sales work center.
2. Navigate to Opportunities View.
3. Open the Opportunity ABC.
4. Go to the Contacts facet.
5. Click on Add button and maintain all the contacts maintained in the Buying Center.

Now go to the Buying Center facet of the Opportunity and try importing the buying center relationships.

Keywords

buying center, import from contact relationships, no relevant relationships , KBA , contact relationships , buying center , LOD-CRM-BF-BUY , Buying Center , How To

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer core applications all versions ; SAP Cloud for Sales 3.0 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0