SAP Knowledge Base Article - Public

2592626 - No Response from Customer on Expert Chat or Session Opened with Inaccurate Information - HCM Suite


The role of this KBA is to be used in very rare occasions where you have not received any response from a customer/partner in Expert Chat or the session was opened with an inaccurate information and the session need to be closed.


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  • Chat may have been logged by mistake.
  • The Customer may have resolved the issue.
  • Chat Session opened with an inaccurate information (e.g. Customer Name, CompanyID).
  • Customer inactivity during the session. 


This KBA Should only be used when you have made every effort to contact a customer in Expert Chat or the session was closed due to inaccurate information. Both chat resulted in a Chat Incident


No Response, Expert Chat, Chat Incident, No Reply, Wrong Chat , KBA , LOD-SF-INT , Integrations , How To


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