SAP Knowledge Base Article - Public

2592626 - No Response from Customer on Expert Chat or Session Opened with Inaccurate Information - HCM Suite

Symptom

The role of this KBA is to be used in very rare occasions where you have not received any response from a customer/partner in Expert Chat or the session was opened with an inaccurate information and the session need to be closed.

Environment

SAP Successfactors HCM Suite - All Versions

Cause

  • Chat may have been logged by mistake.
  • The Customer may have resolved the issue.
  • Chat Session opened with an inaccurate information (e.g. Customer Name, CompanyID).
  • Customer inactivity during the session. 

Resolution

This KBA Should only be used when you have made every effort to contact a customer in Expert Chat or the session was closed due to inaccurate information. Both chat resulted in a Chat Incident

Keywords

No Response, Expert Chat, Chat Incident, No Reply, Wrong Chat , KBA , LOD-SF-INT , Integrations , How To

Product

SAP SuccessFactors HXM Core all versions