The role of this KBA is to be used in very rare occasions where you have not received any response from a customer/partner in Expert Chat or the session was opened with an inaccurate information and the session need to be closed.
SAP Successfactors HCM Suite - All Versions
Chat may have been logged by mistake.
- The Customer may have resolved the issue.
- Chat Session opened with an inaccurate information (e.g. Customer Name, CompanyID).
- Customer inactivity during the session.
This KBA Should only be used when you have made every effort to contact a customer in Expert Chat or the session was closed due to inaccurate information. Both chat resulted in a Chat Incident
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