SAP Knowledge Base Article - Preview

2592186 - SOAP:1300 SRT: User restore or User preserve failed error on Finalize Support Hub Connectivity

Symptom

After a system copy, Support Hub Connectivity configuration was executed again. Even though all steps seem ok, the following error is displayed for Finalize Support Hub Connectivity:

Support_Hub_Configuration_Error.png

Errors occurred while checking

Error while testing call to:[MI_O_AS_PUT_EXTERNA]
SOAP:1300 SRT: User restore or User preserve failed


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

stc01 stc02 , KBA , SV-SMG-INS-CFG-SYP , System Preparation , Problem

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