You select, via toggle selection mode, multiple lines from items into a ticket, however, you are not able to delete more than one item at time.
SAP Cloud for Customer
Reproducing the Issue
Logon in Fiori.
- Go to the Services work center.
Go to the Tickets view.
Open ticket XXX (XXX represents the ID of the ticket).
Go to the Items facet.
Under Items section click on "Toggle Selection Mode".
Mark the checkbox of the required items.
You are unable to delete the multiple selected items.
You are only able to delete the items one by one using the trash icon under Action column.
You can vote on this new feature in the SAP Customer Influencer Site: Request ID 204832
KBA , LOD-CRM-SRP , Service Request Processing , How To