When creating a task, as a task creator you are expecting to get the initial email notification as well as the users assigned to this task.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Jam Collaboration
Reproducing the Issue
- Enter SAP Jam
- On your left, click on Task
- Add a task
When creating a task, the task creator will not get that initial email notification, however any other user, who has been assigned to that task, will get the notification only if they have logged to the Jam environment at least once.
You need to make sure that the user assigned to this task has logged at least once to the Jam environment, otherwise it will not get the email notification.
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SAP Jam, task, email notification , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-EML , Email Notification Issues , Problem