SAP Knowledge Base Article - Public

2591560 - Task Creator not Receiving Email Notification when Tasks are Assigned


When creating a task, as a task creator you are expecting to get the initial email notification as well as the users assigned to this task.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Jam Collaboration

Reproducing the Issue

  1. Enter SAP Jam
  2. On your left, click on Task
  3. Add a task

jam task.png


When creating a task, the task creator will not get that initial email notification, however any other user, who has been assigned to that task, will get the notification only if they have logged to the Jam environment at least once.

You need to make sure that the user assigned to this task has logged at least once to the Jam environment, otherwise it will not get the email notification.

See Also

2218844 - SAP Jam: Notification email content is center aligned

2518223 - IBP: Tasks from Process steps are not assigned to users in Jam


SAP Jam, task, email notification , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-EML , Email Notification Issues , Problem


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