SAP Knowledge Base Article - Public

2591499 - Error Message 'Form template variant Customer Invoice for language ABC and country DEF cannot be found'

Symptom

You cannot release Customer Invoice YYY (YYY represents the Invoice ID) as error messages are raised:

'Form template variant Customer Invoice for language ABC and country DEF cannot be found' (ABC stands for the language in use and DEF for the target Country)
'Save failed'.

You also notice that the Preview is empty.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for Invoice YYY and select it.
  4. Click on the Release button.

Error messages are raised:

'Form template variant Customer Invoice for language ABC and country DEF cannot be found'
'Save failed'

If you click on the Preview button, No record found is displayed.

Cause

When determining the form template the system uses the Tax Country of the document for the determination of the country variant of the form template  If no Tax Country is maintained the system will use the country of the Bill-From Party (Invoicing Unit) and if no Bill-From Party is available either, the system will use the country of the Seller Party.

The language variant of the form template is determined by the system as follows:
If the Bill-To Party is a Corporate Account the system will use the language maintained as the main address communication language in the Account Master Data of the Bill-To Party.
If the Bill-To Party is a Private Account the system will use the language maintained as the communication language in the Account Master Data of the Bill-To Party.
If the Bill-To Party is a Contact the system will use the language maintained as the communication language in the Contact Master Data of the Bill-To Party.
If no language is maintained the system will use the logon language of the user creation the document.

Resolution

You need to maintain the expected template in order to proceed further:

  1. Go to the Application and User Management workcenter.
  2. Go the Business Flexibility view.
  3. Open the Form Template Maintenance subview.
  4. Select the Advanced Search and fill in C41 in the Template Group field, click on Go.
  5. Select the Form Template: Customer Invoice.

Check that you do not have the relevant template waiting to be published first. If not, create the template that you need for the relevant Country-Language combination as shown on the error message.

Keywords

customer invoice, ship-to, bill-to, country, form template variant cannot be found, release, unable to release, template , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions