SAP Knowledge Base Article - Public

2591170 - Duplicate Check is not Working for Accounts

Symptom

The Duplicate Check seems to not working properly for Accounts.

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to the Customer workcenter.
  2. Select the Account view.
  3. Select New and create a New Account with an exisiting Account Name : XXX.
  4. No results are found in the Duplicate Check.

Result: The Duplicate Check for the exisiting Account Name does not work as expected.

Cause

The exisiting Account XXX is an Obsolete Account. The Duplicate Check does not regard Obsolete Accounts, it searches only Active and Blocked Accounts.

Resolution

This is the designed system behaviour.

Keywords

Duplicate Check, Accounts, obsolete, inactive, blocked , KBA , LOD-LE-BP-BP , Business Partner , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions