SAP Knowledge Base Article - Public

2591120 - Time stamp error while Initiating Onboarding : fingerprint=67563acad2626f7a2e0466f511fe7cb91736


Time stamp error message is received while Initiate Onboarding. Error fingerprint=67563acad2626f7a2e0466f511fe7cb91736


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate Onboarding for a candidate under RCM
  2. Error message is thrown with fingerprint.
    permission snapshot issue.png
  3. Support team : Check Internal memo for more details on Error from logs.


RBP Permission issue


  1. 1. Check Security for OnboardingCandidateInfo object :
  2. a. Navigate to Admin center => Configure Object Definitions
  3. b. Search for Object Definition and than OnboardingcandidateInfo 
  4. c. scroll to the bottom of page and see Security section : Secured : Yes
  5. 2. As OnboardingcandidateInfo object is Secured , necessary permissions are expected also. Below permissins are needed in Admin Center => Manage Permission Role => select the User's Role
  6. a. Under Permission Settings => click on Permission Button  => Miscellaneous Permissions => OnboardingCandidateInfo : check : View/Edit/Import/Export permissions
    and for OnboardingProcess : Check View/Edit permission.
    permission issue RBP.PNG
  7. Make the changes and Save the Role.
  8. Try initiating again.


fingerprint=67563acad2626f7a2e0466f511fe7cb91736 , No permission to create object , Onboardingcandidateinfo , onboardingprocess , initiate onboarding , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions