SAP Knowledge Base Article - Public

2590044 - Newly created users cannot logon to SAP Analytics Cloud using the default Identity Provider


  • Newly created users cannot logon to SAP Analytics Cloud. (SAC).
  • The following error message appears:
    "It seems your profile is not configured for this system."
  • The system uses the default authorization page (
  • The system uses an e-mail address for SAML User Mapping.


  • SAP Analytics Cloud
  • SAP Cloud Identity

Reproducing the Issue

  1. Create a new user.
  2. Try to logon following the steps in the e-mail sent by system.
  3. Notice the error.


  • The ID is case sensitive. The user ID, email, or Custom SAML user mapping must have an exact match between the SAML identity provider (IDP) and SAC.
  • For example, if the email returned by the SAML IDP is and the email used in SAC is, the mapping will fail because the username is capitalized in SAC but is lower case in the IDP.


  1. Make sure that the system uses e-mail addresses for the SAML User Mapping.
    1. Logon to the SAC system with the system owner ID.
    2. Go to the Security > Users screen in SAC.
    3. Click export on the upper right-hand corner.
    4. Open the downloaded user.csv file and review the e-mail addresses for the SAML_USER_MAPPING column.
  2. Check the e-mail address on the IDP side ( for the user that cannot logon. (In our case it is user "b b").cus2..jpg
  3. Change the e-mail address in SAP Analytics Cloud to match the e-mail address in the IDP.
    For example, change to
  4. The logon will work afterwards.

See Also

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SAP Analytics Cloud 1.0