SAP Knowledge Base Article - Public

2589236 - Content launch error: iContent Configuration Exception - Source Module : LAUNCH_PROXY

Symptom

  • Users are launching courses in LMS and the following error message is thrown:

iContent Configuration Exception - Source Module : LAUNCH_PROXY 
com.plateau.icontent.entitlement.launchproxy.EntitlementConfigurationException: No account key information was found - please update account configuration... 
at com.plateau.icontent.entitlement.launchproxy.helper.IContentLaunchProxyAccountConfig.getAccountPrivateKey(IContentLaunchProxyAccountConfig.java:210) 
at com.plateau.icontent.entitlement.launchproxy.servlet.helper.LaunchRequestProcessor.processRequest(LaunchRequestProcessor.java:166) 
at com.plateau.icontent.entitlement.launchproxy.struts.LaunchRequestAction.run(LaunchRequestAction.java:91) 
at com.plateausystems.elms.client.struts.StatefulBaseActionDelegate.invoke(StatefulBaseActionDelegate.java:520) 

Environment

SAP SuccessFactors Learning Management System (LMS)

Cause

There are inconsistencies in the backend configuration.

Resolution

The fix requires internal Operational teams to analyze and fix the error. Please raise an incident with the LMS Support team.

Keywords

icontent error lms learning content launch_proxy fail failure exception update account configuration success factors , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-PCM , iContent , Problem

Product

SAP SuccessFactors Learning all versions