SAP Knowledge Base Article - Preview

2589194 - Outbound campaign call recording exists but without any voice


  • When checking recordings for Outbound Campaign calls in Online Monitoring, you may find that there is button "listen" for some call.
  • After clicking on "listen", there is no audio in the recording.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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