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2587606 - Connection between SAP Analytics Cloud and SAP Marketing Cloud (S/4HANA Cloud / Hybris) retrieves Failed to connect to system with OAuth 2 SAML Bearer Assertion method


  • The connection between SAP Analytics Cloud and SAP Marketing Cloud (a.k.a. Hybris Marketing Cloud, yMkt) cannot be established using the OAuth 2.0 SAML Bearer Assertion authentication method.
  • "Failed to connect to system" error message appears when creating the connection in SAP Analytics Cloud.
  • The following error statements are being generated in the Chrome Developer Tool logs:
    • Internal Server Error, 500
    • Error Code: 3100, Error Message: Cannot return OAuth 2.0 SAML Bearer Assertion because of Could not retrieve OAuth 2.0 access token for user <USERID_IN_IDP>, Public URL: https:\\/\\/<SAC_SYSTEM_URL>, Path: \\/s4hcremotes\\/<CONNECTION_NAME>\\/sap\\/bw\\/ina\\/GetServerInfo
    • Cannot return OAuth 2.0 SAML Bearer Assertion because could not retrieve OAuth 2.0 access token.



  • SAP Analytics Cloud
  • SAP Marketing Cloud


SAP Analytics Cloud 1.0


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