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2587606 - Connection between SAP Analytics Cloud and SAP Marketing Cloud (S/4HANA Cloud / Hybris) retrieves Failed to connect to system with OAuth 2 SAML Bearer Assertion method

Symptom

  • The connection between SAP Analytics Cloud and SAP Marketing Cloud (a.k.a. Hybris Marketing Cloud, yMkt) cannot be established using the OAuth 2.0 SAML Bearer Assertion authentication method.
  • "Failed to connect to system" error message appears when creating the connection in SAP Analytics Cloud.
  • The following error statements are being generated in the Chrome Developer Tool logs:
    • Internal Server Error, 500
    • Error Code: 3100, Error Message: Cannot return OAuth 2.0 SAML Bearer Assertion because of com.sap.core.connectivity.apiext.impl.authentication.assertion.oauth.OAuthTokenGenerationException: Could not retrieve OAuth 2.0 access token for user <USERID_IN_IDP>, Public URL: https:\\/\\/<SAC_SYSTEM_URL>, Path: \\/s4hcremotes\\/<CONNECTION_NAME>\\/sap\\/bw\\/ina\\/GetServerInfo
    • Cannot return OAuth 2.0 SAML Bearer Assertion because could not retrieve OAuth 2.0 access token.


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Environment

  • SAP Analytics Cloud
  • SAP Marketing Cloud

Product

SAP Analytics Cloud 1.0

Keywords

BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,s/4, hana, cloud, marketing, integration, locked, unlock, SAML Bearer, oauth, live, s/4hana, s4hana, connection, fails, unable, authenticate, failing, fails, user, password, credentials, secret, token, tenant, system, arrangement, communication , KBA , live data connection between sap analyti , cloud and s/4 hana "sap marketing cloud" , s/4 hana (marketing cloud) , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

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