When a Survey is Set to Obsolete the Visits Survey status does not change to Obsolete.
SAP Hybris Cloud for Customer.
Reproducing the Issue
- Go to the Surveys work center.
- Go to the Surveys view.
- Open an Active Survey.
- Click on Actions and Set to Obsolete.
- The Visit with the Survey in use does not have the status changed to Obsolete.
When you set Surveys as Obsolete this restricts the use of it to any further scope, this means that the next Visits created will not have the Survey assigned.
The Visits Surveys status is not changed to Obsolete because the Survey is already in use in the Visit, this avoid to set Surveys to Obsolete and affect Visits Surveys that are using the Survey.
This is the expected system behavior.
If you need to set as Obsolete active Surveys in Visits urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:
a) If you are a partner: please use firstname.lastname@example.org or the Partnerfinder
b) If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer
[Enter your See Also here...]
Surveys, Visits, Status, Obsolete , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-CRM-ACT-VST , Visit Planning , How To