SAP Knowledge Base Article - Preview

2585982 - CDT: Embedded images in the e-mail body appear as broken and available as attachments

Symptom

  • You are using CDT e-mail function
  • Pasting screen shots directly from the clipboard into an e-mail is possible but when the e-mail is opened in CDT the image shows as broken
  • Embedded images in an inbound e-mail body appear as broken


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, images, broken image, CDT, attachment , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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