SAP Knowledge Base Article - Public

2585476 - Workflow Rule Does Not Consider The Contact Permission Field


You have a Workflow Rule that sends an e-mail to the Contact ID ABC (ABC represents the ID of the contact), however, the Workflow Rule is sending the e-mail even when the Contact Permission field inside Contacts is set to "Disallowed".


SAP Cloud for Customer


The Workflow Rule engine does not have a check in the field Contact Permission.


This is the system behavior of SAP Cloud for Customer, the Workflow does not have a validation based on this field.

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An alternative option may be to check the SAP Hybris Cloud for Customer Influence Site to submit an idea:


Workflow Rules; Contact Permission; Disallowed; Allowed; Check Permission; Automatic Replies. , KBA , LOD-CRM-WKF , Workflow , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions