SAP Knowledge Base Article - Public

2585088 - Business Partner Names Are Not Updated In Cloud For Customer Via ERP Integration


Business Partner(Account) and Contact's names are not being updated in Cloud for Customer via inbound replication from SAP ERP with service interface BusinessPartnerERPReplicationIn.


SAP Hybris Cloud for Customer Integration with SAP ERP

Reproducing the Issue

  1. Go to Administrator workcenter.
  2. Open Web Service Message Monitoring under General Settings view.
  3. Find and check that inbound message BusinessPartnerERPReplicationIn is processed successfully for Customer ABC with updated Names for Account and Contact.
  4. Now go to Customers workcenter, Accounts view.
  5. Find and open Account ABC, the name is not updated with new data.
  6. Also Contact's name isn't updated.


Names for Accounts are updated only via BusinessPartnerERPAddressReplicationIn message. This is so designed to avoid unnecessary truncation of Account's Names since, address replication message carries the complete name fields like FirstLineName, SecondLineName, ThirdLineName and FourthLineName.

Names for Contacts are updated only via BusinessPartnerERPContactAddressReplicationIn message. This is so designed to avoid unnecessary truncation of Contact's names since, Contact address message carries complete names with mulitple fields like GivenName, FamilyName, AdditionalFamilyName, BirthName, MiddleName, NickName.

However for initial load of Accounts and Contacts from SAP ERP, the name will be created once with BusinessPartnerERPReplicationIn, but further delta update BusinessPartnerERPReplicationIn messages will not update the names of Accounts and Contacts.


Kindly send BusinessPartnerERPAddressReplicationIn message from SAP ERP to Cloud for Customer, and make sure they are processed properly.


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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions