Business has requested the possibility of implementing a menu based Contact Center IVR with Natural Language IVR or Speech Recognition
SAP Contact Center 7.0
Depending on your current FP version, make sure that HF level is equal or greater than:
FP12 HF - 188.8.131.52
FP13 HF - 184.108.40.206
FP14 HF - 220.127.116.11
FP15 HF - 18.104.22.168
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Natural, Languages, IVR, Speech recognition, Artificial Intelligence, Naturallanguage, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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