SAP Knowledge Base Article - Preview

2584888 - Natural Language or Speech Recognition in SAP Contact Center

Symptom

Business has requested the possibility of implementing a menu based Contact Center IVR with Natural Language IVR or Speech Recognition


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Environment

SAP Contact Center 7.0

Depending on your current FP version, make sure that HF level is equal or greater than:

FP12   HF - 7.0.12.33

FP13  HF -  7.0.13.14

FP14   HF - 7.0.14.10

FP15   HF - 7.0.15.2

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Natural, Languages, IVR, Speech recognition, Artificial Intelligence, Naturallanguage, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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