SAP Knowledge Base Article - Preview

2584498 - Allow SAP Support Access - Cloud Platform Integration for data services


In order to research CPI-DS/HCI-DS related issues, with customers' approval SAP Support engineer can use SAP internally generated users to logon customer system.
There is no need to add SAP Support engineers' email account to customers' tenant anymore.



  • SAP Sales and Operations Planning (SCM-SOP)
  • SAP Integrated Business Planning (SCM-IBP)
  • SAP Cloud Platform Integration for Data Services (CPI-DS)


SAP Cloud Integration for data services all versions ; SAP Integrated Business Planning for Supply Chain all versions


lod-hci-ds, CPI, HCI, allow sap support access, ibp, Support user access is not enabled by the customer. Contact the customer Security Administrator to enable the access. , KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , SCM-IBP-INT-TS-DS , CPI-DS Integration , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.