SAP Knowledge Base Article - Preview

2584462 - Agentry/Work Manager in iOS 11.1 Actions and message boxes freezes client - SMP 3.0


  • In iOS 11.1, the SAP Work Manager application (or any Agentry application) that uses a message box may freeze
  • Any user elements that can trigger an action, including but not limited to the following may freeze an Agentry client in iOS 11.1:
    • Actions/Toolbar/Control button actions
    • Hyperlink actions
    • OpenUI actions
    • Inline tile actions (this may not be likely to trigger a message box)
    • Single/Double click actions
  • Any Agentry built-in message box may have this issue:
    • Login
    • About box
    • Password change
    • Idle timeout
    • Module Menu



  • SAP Work Manager 6.5
  • SAP Mobile Platform SDK 3.0 (Agentry Client SP16 or earlier)


SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.5.0


"Agentry login crashes or freezes", "iOS 11 freezes in Agentry","Agentry freezes iOS 11", "Password change freeze Agentry", "Idle timeout freeze Agentry", "Action freeze Agentry","OpenUI action Agentry freeze","Single click action freeze Agentry" , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.