SAP Knowledge Base Article - Public

2584326 - Inactivate User in BizX does not inactivate User in LMS


When inactivating a User in BizX, even with the User Connector - SF run the User remains active in LMS.


SuccessFactors Learning Management System (LMS)


Employee Export from BizX includes only delta file and one of the jobs failed or missed target.


As the Employee Export job only exports Users that were modified between exports, the inactive User will only be exported once. If connector job failed to pick the file or the file was not available when the job ran, the User won't be updated in LMS.

In order to update all Users,  kindly open an incident with PLT component in order to schedule a Full file Employee Export at least for one run of the connector. This way all Users will be present in the file and updated in the next LMS connector run.

See Also

2074858 - How to archive connector’s input files - Learning

2410468 - Users status not updated in LMS by User Connector-SF - SuccessFactors LMS

2335376 - How to deactivate more than one User in LMS


active, inactive, User Connector - SF, employee export, change, status, update, run, job, schedule , KBA , LOD-SF-LMS-CON , Connectors , Problem


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