SAP Knowledge Base Article - Public

2584104 - Error Messages :[ErrorCode - 500; ErrorMessage - EmployeeLogin] - received by Manager while Terminating/Offboarding employee from EC - Onboarding 1.0


[ErrorCode - 500; ErrorMessage - EmployeeLogin] Error message is received by Manager while Terminating or Offboarding candidate from EC end


SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. Terminate candidate from EC
  2. Provide mandatory information and select defined termination reason
  3. Candidate is Terminated in EC end but activity is not created in Offboarding dashboard
  4. Manager received Notification that shows Termination failed : Failed to create offboarding actitivy for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 500; ErrorMessage - EmployeeLogin]


Unexpected field mapping and/or missing record in Onboarding


  1. Check the Field mapping tool from Onboarding to Employee Central  and see if EmployeeLogin is mapped or not.
  2. EmployeeLogin Must not be mapped for Offboarding process.
  3. Unmap the same and test again


  1. Check if there is a record for the employee that is being terminated in Onboarding > Security > Users
  2. If not, please manually create a record for the same and terminate it again


ErrorMessage - EmployeeLogin , EmployeeLogin , ErrorCode - 500 , offboarding failure , activity not created , error received in email , KBA , LOD-SF-OBD-OFF , Offboarding , Problem


SAP SuccessFactors Onboarding