- During installation of the product, after entering Central Management Server (CMS) DB credentials, the following error is seen:
The system cannot verify the database logon information. [INS00104]
- SetupEngine logs show the following errors:
09:59:21.523 [run_external_executable] cmdLine: <BOBJINSTALLPACKAGEDIR>\51052538\DATA_UNITS\BusinessObjectsServer_win\dunit\platform.services.cms.cpp.dbcheck-4.0-core-64\/dbcheck
09:59:22.101 [run_external_executable] Exit code: -1073741515
09:59:22.101 Error: Identifier not found in lookup: [INS00104]
- Process Monitor traces of dbcheck.exe show that it looks for the following file:
It does not find this file in the specified directory, so it crashes.
- If installing Information Platform Services (IPS) using InstallIPS.exe, the following error may be seen:
InstallIPS.exe - System Error
The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.
- SAP BusinessObjects Business Intelligence Platform 4.2 SP04+
- Windows Server 2012 R2
KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
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