SAP Knowledge Base Article - Preview

2583632 - INS00104 during installation of BI 4.2 SP04+


  • During installation of the product, after entering Central Management Server (CMS) DB credentials, the following error is seen:
    The system cannot verify the database logon information. [INS00104]

  • SetupEngine logs show the following errors:

    09:59:21.523 [run_external_executable] cmdLine: <BOBJINSTALLPACKAGEDIR>\51052538\DATA_UNITS\BusinessObjectsServer_win\dunit\\/dbcheck
    09:59:22.101 [run_external_executable] Exit code: -1073741515
    09:59:22.101 Error: Identifier not found in lookup: [INS00104]

  • Process Monitor traces of dbcheck.exe show that it looks for the following file:
    It does not find this file in the specified directory, so it crashes.

  • If installing Information Platform Services (IPS) using InstallIPS.exe, the following error may be seen:
    InstallIPS.exe - System Error
    The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.



  • SAP BusinessObjects Business Intelligence Platform 4.2 SP04+
  • Windows Server 2012 R2


SAP BusinessObjects Business Intelligence platform 4.2


KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.