SAP Knowledge Base Article - Public

2583041 - Error: The Referenced Business Partner is not Known to the System


While replicating Business Partner from ERP system to C4C system, message got stuck in Web Service Message Monitoring with error The Referenced Business Partner is not Known to the System.


Cloud for Customer 1711

Reproducing the Issue

  1. Go to the Web Service Message Monitoring.
  2. Find the relevant message.
  3. Select the Message & view the error. 
  4. You can see the error, The Referenced Business Partner XXXX (Business Partner ID) is not Known to the System. 


One of the probable root cause is that, you are sending two role codes together for same validity period for business partner, that is causing the Application Error.


You can check the payload to verify whether two or more RoleCodes are coming, to fix the issue you can send the message to C4C having single role code.


Business Partner Replication, RoleCodes , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711