SAP Knowledge Base Article - Public

2582856 - Functionality of Interview Scheduling, candidate interview booking - Recruiting Management


This article summarizes how the candidate interview booking works in Interview Scheduling.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login to Customer's Instance.
  2. Navigate to Recruiting.
  3. Click on Interview Scheduling.

  4. Select the candidate ( for whom it is not started) -> Search for the interviewer in (Add interviewer by) -> Click on Find availability

  5. Add custom slot -> Click on continue.

  6. Enter Subject and body of the email.

  7. Interview email should be sent.


Interview is scheduled but interviewer doesn't get the calender blocked in their outlook.

Candidate receives an email with confirm and decline option.


Once the candidate confirms the interview then only the calender will be blocked for the interviewer.


While scheduling the interview select the checkbox - "You have selected only one slot. You can book candidates at once and they do not need to confirm the time."

When user selects this option – Interviewer gets the calendar invite


Once the checkbox is checked -

In this case candidate, has received the email for the interview but he doesn’t have option to select or reject as by checking the checkbox organizer has confirmed the availability of the candidate.9.GIF

The scenario described above and also in the "Reproducing the Issue" section happens when the option "You have selected only one slot. You can book candidates at once and they do not need to confirm the time." is not checked. If checked, the interview slot will be automatically booked to that appointment, but the candidate will not have the option to choose between this specific slot or any other. Said checkbox will only be available when only a single time slot is proposed to the candidate. Candidates will start showing in Interview Central once they confirmed the booking or the interview is booked by organizer on behalf of them.

Please note that if the slot is not booked on behalf of the candidate, then the candidate must login to the system in order to accept or reject the interview. It is not possible to do this directly in the interview email. An enhancement request has already been submitted to allow the candidate to accept the interview from the email. This enhancement request can be viewed here.


Interview Scheduling; book; show in Interview Central, candidate is missing , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To


SAP SuccessFactors Recruiting all versions