SAP Knowledge Base Article - Public

2582856 - Functionality of Interview Scheduling, candidate interview booking - Recruiting Management

Symptom

This article summarizes how the candidate interview booking works in Interview Scheduling.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login to Customer's Instance.
  2. Navigate to Recruiting.
  3. Click on Interview Scheduling.

    1.GIF
  4. Select the candidate ( for whom it is not started) -> Search for the interviewer in (Add interviewer by) -> Click on Find availability

    2.GIF
  5. Add custom slot -> Click on continue.

    3.GIF
  6. Enter Subject and body of the email.

    4.GIF
  7. Interview email should be sent.

    5.GIF

Interview is scheduled but interviewer doesn't get the calender blocked in their outlook.

Candidate receives an email with confirm and decline option.

7.gif

Once the candidate confirms the interview then only the calender will be blocked for the interviewer.

Resolution

While scheduling the interview select the checkbox - "You have selected only one slot. You can book candidates at once and they do not need to confirm the time."

When user selects this option – Interviewer gets the calendar invite

8.GIF

Once the checkbox is checked -

In this case candidate, has received the email for the interview but he doesn’t have option to select or reject as by checking the checkbox organizer has confirmed the availability of the candidate.9.GIF

The scenario described above and also in the "Reproducing the Issue" section happens when the option "You have selected only one slot. You can book candidates at once and they do not need to confirm the time." is not checked. If checked, the interview slot will be automatically booked to that appointment, but the candidate will not have the option to choose between this specific slot or any other. Said checkbox will only be available when only a single time slot is proposed to the candidate. Candidates will start showing in Interview Central once they confirmed the booking or the interview is booked by organizer on behalf of them.

Keywords

Interview Scheduling; book; show in Interview Central, candidate is missing , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To

Product

SAP SuccessFactors Recruiting all versions