SAP Knowledge Base Article - Public

2582455 - Empty Products Can be Added in Leads


When you add a new product in Leads work center view, you find it can be saved successfully without enter any value.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Leads work center view.
  3. Open a lead.
  4. Navigate to Products facet.
  5. Click “Add” to create a product.
  6. Save it without enter any value.
  7. Found the empty product item can be saved.


The Product Lists without an entered product are used to capture quantities and revenue.

For this reason, C4C system don’t insert the check function for those business processes.


This is an expected behavior.

If you want to make product mandatory , this would have to be done via PDI validations.

Then you can avoid this behavior by adding a custom validation through PDI.


add empty item;empty product;empty product list; product mandatory; , KBA , LOD-CRM-LM , Lead Management , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions