SAP Knowledge Base Article - Public

2582277 - New hire cannot upload photo in the First-Day wizard


Following the step where the newly added employee is requested to upload a picture, the window freezes, and does not proceed any further.

This is regardless of whether a picture is uploaded or not.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to instance
  2. Proxy a given New Hire
  3. In the Tell People Who You Are, try to upload a picture


Save feature did not work


  1. Go to Admin Tools
  2. Employee Files
  3. Configure Employees Files
  4. F1.png
  5. Select Public Profile
  6. F2.png
  7. Disable the features "About Me" and "My Name" then click Save
  8. F3.png
  9. Re-enable the features and click save
  10. F4.png

The issue is resolved


KBA , LOD-SF-OBD-POD , Home Page, Pods and Portlets, To Do List , Problem


SAP SuccessFactors Onboarding all versions