SAP Knowledge Base Article - Public

2581959 - Item Thumbnail URL does not display in mobile

Symptom

You have added a custom Thumbnail URL to an item in SuccessFactors LMS - LMS Admin -> Learning -> Item -> Additional Settings -> Thumbnail URL.

When this item is viewed on a PC, the image appears correctly.

Thumbnail.png

However when viewed on the SuccessFactors Mobile App the image will not appear.

Mobile item.png

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

This is currently standard system behaviour.

Resolution

As of right now, we do not support images that come from URLS in the SF mobile application for learning items.

The following Enhancement Request has been raised for this issue - https://influence.sap.com/sap/ino/#/idea/205279

Keywords

Mobile, Image, default thumbnails, Mobile application, Default image, mobile device, , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors Learning all versions