You have added a custom Thumbnail URL to an item in SuccessFactors LMS - LMS Admin -> Learning -> Item -> Additional Settings -> Thumbnail URL.
When this item is viewed on a PC, the image appears correctly.
However when viewed on the SuccessFactors Mobile App the image will not appear.
SuccessFactors Learning Management System (LMS) - All Supported Versions
This is currently standard system behaviour.
As of right now, we do not support images that come from URLS in the SF mobile application for learning items.
The following Enhancement Request has been raised for this issue - https://influence.sap.com/sap/ino/#/idea/205279
Mobile, Image, default thumbnails, Mobile application, Default image, mobile device, , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-INT , Integrations with BizX , Problem