The following error occurs in the Chrome developer tools console log when you update an e-mail address field from upper case to lower case characters in SAP Analytics Cloud (SAC):
- <User ID>: Failed to create/migrate user on Cloud ID tenant - Error
After you click the save button, the user entry is not saved, the warning message states:
- Entry was changed.
- SAP Analytics Cloud
Reproducing the Issue
Log on to SAC.
- Navigate to the Security > Users screen.
- Update the e-mail address field from upper-case characters to lower-case characters (i.e, from AAA@EXAMPLE.COM to firstname.lastname@example.org) and then click Save.
=> Error "<User ID>: Failed to create/migrate user on Cloud ID tenant" appears.
- Try to update another User e-mail Address to lower-case characters while keeping upper-case characters for this user (i.e., User A for AAA@EXAMPLE.COM, and User B for email@example.com) and then Save.
=> Same error could be observed.
- Try to add a new user with e-mail Address as lower-case characters while keeping upper-case characters for this user (i.e., User A for AAA@EXAMPLE.COM, and new User C for firstname.lastname@example.org) and then Save.
=>Error "<User ID>: Failed to create user on Cloud ID tenant: A user with e-mail <lower-case characters> already exists. Please delete the existing user if you would like to add a new user with this e-mail address." appears.
- This is by-design.
- User e-mail Address is not case-sensitive, so both upper-case characters and lower-case characters are for the same e-mail address.
Please assign a unique e-mail address (not case-sensitive) to each user in SAC.
- How to find User Assistance for SAP Analytics Cloud?
- Have a question? Ask it here on the SAP Community. Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
- SAP Analytics Cloud > Learning > Guided Playlists
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