SAP Knowledge Base Article - Public

2580391 - Error while creating Registered Product


While creating a Registered Product using the web service, error message occurs.


Web Services : RegisteredProductReplicationInitiatedByExternalIn

Reproducing the Issue

  1. You are creating a Registered Product using the Service Interface : "RegisteredProductReplicationInitiatedByExternalIn".
  2. You are getting the error : "Contact xxxxxx is not active" in Web Service Message Monitoring.



  1. There is a contact determination which happens automatically when a customer is entered for a registered product.
  2. Here the general assumption is that the customer has a main contact which is in status "active".
  3. Since it was not active in this case hence the error.


This is the current system behaviour.


Contact is not active, Registered Product, RegisteredProductReplicationInitiatedByExternalIn , KBA , LOD-LE-IBA-IPO , Installation Point , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711