SAP Knowledge Base Article - Public

2580344 - In The RUI The Service And Repair Tab is Not Available in a Ticket


The Service and Repair tab is not available to add in a Ticket within the Responsive UI.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open any Ticket ID.
  4. The Service and Repair tab is not visible nor is it available to add in adaptation mode.


This is the expected behaviour of the system.


The Service and Repair tab has been split into two tabs in the RUI, Service and Items. This is a design decision for the RUI/Fiori interface.


Service and Repair, Service, Tickets, adaptation mode, Responsive UI. , KBA , service , service and repair , tickets , adaptation mode , responsive ui , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions