SAP Knowledge Base Article - Public

2579650 - Outlook Add In - Add Contact button Greyed out


When trying to create a new contact, the button "Add Contact" is greyed out.


Outlook Add-In

Reproducing the Issue

1) Go to Folders Location by clicking the People Icon.


2) Click on New Contacts from the Contacts Folder.

New Contact.jpg

3) Add Contact Button is greyed out.

Add Contact.jpg


Add Contact button is specific to Outlook Add-in. So you will not be able to use on other local Outlook Folders.


Inorder to add a contact, you need to do it from the folder "SAP Cloud for Customer Contacts".

Add Contact enabled.jpg


Outllook Addin, Add Contact GreyedOut, Add Contact Button Disabled , KBA , LOD-CRM-GW-OUT , Outlook , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions