SAP Knowledge Base Article - Public

2579550 - Advanced Search for Leads Using Country Field Shows Results from Not Selected Country


Your search for Leads using Country field is showing results from other countries than the one selected.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Login in the system.
  2. Go to the Sales work center.
  3. Go to the Leads view.
  4. Click in the Magnifying Glass icon to open the advanced search.
  5. Select 'All' in the dropdown menu.
  6. On Country field enter ABC (where ABC stands as the country selected).
  7. Click in the Go button (or hit 'Enter' on the keyboard).

You notice in the search results Leads from other countries than the one selected in the step 6 above.


The search results shows the lead account country main address. The country selected as search criteria is in the other addresses maintained for the lead account.


This is the current system standard behavior. If you need to show the lead account non-main country addresses in the leads search, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on . You can contact Cloud Service Center as follows:
a) If you are a partner: please use or the Partnerfinder
b) If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea:


Lead Country Search Account Address , KBA , LOD-CRM-LM , Lead Management , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions