SAP Knowledge Base Article - Public

2579258 - You Cannot Add Products to Sales Quotes


Cannot add Products to Sales Quotes


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities work center view.
  3. Open the Opportunity ABC (ABC represents the Opportunity ID).
  4. Go to the Sales Documents facet.
  5. In the Related Items pane open a Sales Quote ID.
  6. Navigate to the Products facet.
  7. Select the More button.
  8. Select the Add From All Products button.
  9. Select a Product under the Product Categories section.
  10. Select the Add Products button.
  11. No Product is added to the Sales Quote.


The Product you have selected is a Product Category. When you select this Product Category on the left side, no Products are selected and the count remains 0 in the Add Products( 0 ) button. This is the expected behaviour.


Please search for a Product Category that have some Products under it.


Opportunities, Sales Documents, Related Items, Products, Categories, Sales Quote. , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions