SAP Knowledge Base Article - Public

2579218 - Request External Pricing Missing for Sales Quote


You have the integration to ERP On Premise setup, but when you try to request external pricing for a sales quote, the option is missing.


SAP Hybris Cloud for Customer 1711/03

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open Sales Quote ID XXX (XXX represents the ID of the sales quote).
  4. Click on Actions.
  5. There is no option for Request External Pricing.


The standard document types for sales quotes are not external pricing enabled.


You need to create a new document type for the sales quote. To do that:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Selec the current project and click on Open Activity List.
  4. Search for Sales Quotes.
  5. Open the activity.
  6. Click on Maintain Document Types.
  7. Click on Add Row to create a new document type.
  8. Check the External Pricing box.
  9. Click on Save.


Sales Quote ; External Pricing ; Missing ; Request External Pricing ; Integration , KBA , LOD-LE-CQP , Customer Quote Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions