SAP Knowledge Base Article - Preview

2578974 - Wrong Created On time in search result list - Solution Manager

Symptom

  • Search result list shows wrong creation time of incident or change document
  • Created On time in result list is inconsistent with Created On time in the incident Details assignment block
  • Created On field in widget My Messages - Assigned To Me shows different timestamp from Creation Time in Details assignment block of document


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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX , Business Transactions , SV-SMG-CM , Change Request Management , CRM-BTX-SRQ , Service Request , Problem

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