SAP Knowledge Base Article - Preview

2576385 - E-Mail Reply Ticket Error 'This message was not accepted due to domain (domain.com) owner DMARC policy [...]'

Symptom

Your reply from a Ticket but the reply is not sent and you instead receive a delivery error:

'This message was created automatically by mail delivery software. A message that you sent could not be delivered to all of its recipients. This is a permanent error. The following address(es) failed: [...]  SMTP error from remote mail server after end of data: [...] This message was not accepted due to domain (domain.com) owner DMARC policy [...]'


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Environment

SAP Hybris Cloud for Customer

Product

SAP Hybris Cloud for Customer add-ins 1711

Keywords

This message was not accepted due to domain (domain.com) owner DMARC policy, DMARC, E-mail, email, Ticket, Reply, domain, , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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