SAP Knowledge Base Article - Public

2576025 - Manage My Team tile and Org Chart do not show the correct direct reports

Symptom

  • Manage My Team tile does not show the correct direct reports.
  • Manage My Team tile shows 0 (zero) direct reports.
  • Managers are not able to see their direct reports in the Manage My Team and Org Chart.
  • Org chart is not showing the company hierarchy

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to instance > proxy as a manager
  2. In the Home Page, Manage My Team Tile does not show all direct reports

OR

  1. Go to Org Chart > search by User
  2. Is not possible to find the user in the Org Chart

Cause

User does not have the necessary permissions or these permissions do not have the right target population which are required by the Org Chart tile and the Manage My Team Tile.

Resolution

In order to see these users in your Manage My Team tile, you must be able to see them in the Company Org Chart too.

To this, please firstly confirm if the user is considered in the Target Population of the permissions "Organization Chart Navigation Permission", "Company Info Access" and "User Search" using the User Role Search feature according to the SAP Help Portal How do you run a User Role Search.

If the user does not have these permissions, please perform these steps to grant:

  1. Go to Admin Center > Manage Permission Roles
  2. Select the role that is granted to the managers > Permission...
  3. Under "General User Permission" section, enable "Organization Chart Navigation Permission", "Company Info Access" and "User Search" to this role

KBA.png

  1. Make sure that the target population of this Role covers the direct reports of the managers assigned to this role
  2. Save it

Important notes:

  • If the permissions is not granted, then Manage My Team tile will show 0 direct reports.
  • The user should be considered in the target population to be able to see yourself in Org Chart.
  • In order to see the Org Chart hierarchy of another user (as teammates and manager), the user should also have permission to the manager 

Once the above permissions is granted with the right Target Population, managers will be able to see their direct reports in Manage My Team tile.

Keywords

0, zero, no, subordinates, show, display, visible, direct, reports, external, user, org chart, delegate, delegator , KBA , LOD-SF-PLT-HOM , Home Page , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions