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2575508 - Error "Exception in thread "Thread-5" java.lang.NoClassDefFoundError: com/rsa/crypto/jcm/ModuleLoader" While installation SAP Business Objects Business Intelligence Platform 4.x Step 8 and 9 is not working - Solution Manager 7.2

Symptom

During the installation of the SAP Business Objects Business Intelligence Platform 4.x to solman 7.2 using ACTOOL. in the step :

2. BOE - BI 4.0 Note 1653689 Step 8 - Enable Introscope for Java components

3. BOE - BI 4.0 Note 1653689 Step 9 - Enable Introscope for C++ components

You could see the following error in the ACTOOL log :

Exception in thread "Thread-5" java.lang.NoClassDefFoundError: com/rsa/crypto/jcm/ModuleLoader

Or

console output:---------- BOE - BI 4.0 Note 1653689 Step 8 - Enable Introscope for Java components ----------
Try to connect to BOE CMS...wait a moment
CrystalEnterprise:getSessionMgr
CrystalEnterprise:getSessionMgr: 00.113
SessionMgr:logon
START OUTGOING CALL Outgoing: FROM [XXX.SessionMgr:logon#XXX:19376:1.2:1]
END OUTGOING CALL Outgoing: SPENT [00.087] FROM [XXX.SessionMgr:logon#XXX:19376:1.2:1] TO [cms_XXX.CentralManagementServer._is_a#localhost:XXX:10560.2469087:1]
START OUTGOING CALL Outgoing: FROM [XXX.SessionMgr:logon#XXX:19376:1.2:1]
END OUTGOING CALL Outgoing: SPENT [00.113] FROM [XXX.SessionMgr:logon#XXX:19376:1.2:1] TO [cms_XXX.CentralManagementServer.newService#localhost:XXX:10596.2469088:1]
START OUTGOING CALL Outgoing: FROM [XXX.SessionMgr:logon#QGNTBOPRDAPP02:19376:1.2:1]


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2
  • ACTOOL
  • SAP Business Objects Business Intelligence Platform 4.x

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA , Diagnostics , Problem

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