SAP Knowledge Base Article - Public

2575324 - Approval Process - Unable to Reject Opportunities and Quotations


When you receive an approval process notification for opportunities and sales quotes, there is no option to reject them.



Reproducing the Issue

  1. You receive an approval notification for Sales Quotes or Opportunities.
  2. Click to open the approval process notification.
  3. There is no option within the approval view to reject the document. 


Current the Opportunities and Quotations do not have the option to be set as Rejected. The only option available is Send for Revision.


This is the SAP Hybris Cloud for Customer expected behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by the Cloud Service Center on .

You can contact the Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea:


Approval process; Reject; Sales Quotes; Opportunities , KBA , LOD-CRM-OPP , Opportunity Management , How To


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Hybris Cloud for Customer add-ins 1711