SAP Knowledge Base Article - Public

2575289 - iContent Server Permissions "failed to create folder" Error

Symptom

An error "failed to create folder(s) XYZ. Error encountered while creating folder" or "failed to create folder(s) XYZ. Forbidden" is displayed when trying to create a folder in the iContent SFTP.

folder error icontent.PNG

 folder_failed.PNG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Learning
  • iContent SFTP

Reproducing the Issue

  1. Login to your SFTP account
  2. Click the "+" button to add a folder

    1.PNG
  3. Enter a folder name and click OK

    2.PNG
  4. Error will be displayed

Cause

This may result from a configuration of the SFTP account.

Resolution

System administrators may contact SuccessFactors Learning support to request assistance by referencing this KBA.

Keywords

sf, success factors, LMS, i content, can't create , KBA , LOD-SF-LMS-PCM , iContent , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions