SAP Knowledge Base Article - Public

2575265 - Receiving emails from Integration Center jobs with no email address specified in them

Symptom

In this document we will go through the issue of receiving email notifications from Integration Center Jobs.

Sometimes, when configuring an Integration Center Job, you may add your email address to the scheduling tab to receive updates on your job status. However, you are still receiving email notifications after you have removed your email address from the job or no email address was ever configured to this job.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
    • Integration Center

Reproducing the Issue

1. Go to Integration Center

IC.PNG

2. Select Integration Center Job and view the Scheduling Tab.

   2.1. View Email To field - it is empty.

   Scheduling.PNG

Cause

The Job Owner will always get the mail of their integrations irrespective of whether email address is specified or not.

As an example, in this case it is sfadmin who will receive an email notification, as he is the Job Owner:

jobOwner.PNG

Resolution

This is a standard behavior of Integration Center where it always sends out emails to the Job Owner.

Note that, if you are the Job Owner of the integration and you configure your email in Scheduling tab as shown previously, you may receive two notifications emails: one because you are the Job Owner, the other one because your email was configured in the Scheduling tab.

Also, please note that if you are handling a Scheduled CSV File Input Integration and click on "Run Preview Records" button, you may receive emails from Integration Center too since this option will make changes on your system, as it's shown when hovering the cursor over the button:

preview_ic.jpg

Since some changes on the system generate emails, you may receive them on your inbox.

Keywords

Integration Center, Job Owner, Email Notifications, SuccessFactors, success factors, mail, email, e-mail, notify, notification, double, two, twice, 2 times, two, duplicate , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HXM Suite all versions