You have maintained a Territory for a country XYZ (XYZ stands for a country), but you don't use postcodes for the Territory Rule. After finishing the Realignment Run, the territories are not entered in the Accounts for the country XYZ; the action Derive Territory in the Account does not bring the expected result either.
SAP Hybris Cloud for Customer
Reproducing the Issue
Prerequisite: you have created a Realignment Run with a Territory Rule for accounts with country XYZ and the run is finished.
Go to the Customer workcenter.
- Go to the Accounts view.
- Open any Account with country XYZ. Note that the Territory field is not filled as per Territory Rule.
- Click Actions > Derive Territory.
Result: The Action Derive Territory does not bring a result either.
In the Territory Rule, you have manually entered the value * in the postcode field. At run time, the system matches the postcode values and the value * does not match with the postcodes maintained in the Accounts.
If you do not want to maintain specific postcodes for the territory rule, please leave the field empty in the territory rule.
territory, realignment run, country, post code, zip code , KBA , post code , account , territories , realignment run , LOD-CRM-TM , Territory Management , Problem