An user was terminated in the instance, but the event did not log in the Intelligent Service Center (ISC) -> All Events.
Employee Central: Intelligent Service Center
Reproducing the Issue
Enable Intelligent Service Center.
- Configure RBPs for it.
- Add the related pre-delivered business rules as onSave to Job Information portlet. The pre-deleivered rule for Termination event is EVENT_TERM (SAP_EVENT_TERM).
- Terminate an employee through Take Action.
- Navigate to Admin Center -> Intelligent Service Center to notice that no event has been logged for "Employee Termination".
The correct event reason was not used to terminate the employee. Please note that the event reason used in the above-mentioned rule is Termination Non-Performance (TERINONP).
If any other event reason was used to terminate the employee, the termination event will not be logged in ISC.
You can add other Termination event reasons to the business rule's If statement. In the below example, we have added the event reason Inv Termination - Dishonesty (TERIDISH).
Now if an employee is terminated with either of the event reasons, the event will get logged in ISC under "Employment Termination" event.
Rule, Register, Reason, Trigger, ISC , KBA , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , Problem