SAP Knowledge Base Article - Public

2573941 - Proxy Search not showing user full name

Symptom

You would like to show the middle name and second last name under the "Proxy" feature as it appears in the Action Search box.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to proxy search
  2. Look for a user
  3. You will see only three names associated to this user

Proxy Three Names.JPG

  1. Go to Action Search box
  2. Look for the same user again
  3. You will see four names associated to this user

Action Search.JPG

Cause

The name that is populated in the proxy search is pulled from the UDF - User Data File. The name that is populated in the Action Search box is pulled from Employee Central.

Resolution

If you want to add more names in the proxy search function, you may add them in the UDF File by editing one of the columns of Middle Name or Last Name.

UDF.JPG

To know how to update the UDF, you may analyze the KBA 2086718 - Employee Import | How to change user's information and create new users

See Also

2274066 - How to use Name Format functionality in Employee Central

Keywords

proxy, action search, User Data File, UDF, name formatting, , KBA , LOD-SF-PLT-PRX , Proxy , How To

Product

SAP SuccessFactors HXM Suite all versions