SAP Knowledge Base Article - Public

2573799 - Blank Error Message when submitting New Hire

Symptom

Employee Central New Hire Blank Error Message

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

Employee Central - Add New Hire

Reproducing the Issue

Add New Hire via Employee Central

  • Add new employee
  • Enter all mandatory information for hiring
  •  Submit to save
  • On selecting "Submit" the following blank Error message appears

Error message.png

If a blank Error message appears the following recommendation is to repeat above Steps 1 & 2,

before submitting however press F12 on your keyboard and then proceed to Step 3.

In the bottom left-hand corner you will then be looking for the hrisHireControllerProxy.save.dwr line - select this (You will be looking to select the closest to the bottom dwr line as this is the most recent)

Next at the bottom right-hand side you will need to select the "Preview"

Here you will find a more detailed error message (As seen below)

error: username="Username already exists, please choose another"

E8E2891.PNG

Cause

The Error is caused as the "Username already exists in the System and therefore the system is erroring when you select submit.  (See above via Debug Tool)

If you are Genrating the Person ID via business rule in "PersonalInfo".

Review the Sequence being used.

You will be able to verify if the Person ID already exists in the system also if you do an "Employee Export"

Resolution

There are two options here,

1. Update the current Sequence value in the rule to a value which is not used such as 134547.

 2017-12-04_15-54-25.png

or

2. Use the feature we provided in "Company System and Logo Settins" to generate the Person Id and in turn the USERID and USERNAME which is "Next Person Id Assigned".c

Keywords

Error Message, Blank Error Message, Hire Error Message, Hire Error, New Hire Error, Add Contingent Worker, Contingent worker, Sequence Increment, Person ID generation, Employee ID generation, Sequence not incremented, Person ID, username="Username already exists, please choose another", username, Username already exists, please choose another, , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-HIR-NEW , Add New Employee Wizard , LOD-SF-EC-HIR-UTM , Rehire - Use this Match functionality , Problem

Product

SAP SuccessFactors HXM Core all versions