SAP Knowledge Base Article - Preview

2573374 - How and Why to Search the Knowledge Base Before Creating an Incident

Symptom

How and why to search for a Knowledge Base Article (KBA) before creating an incident

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors All Modules

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Mobile all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors Succession & Development all versions ; SAP SuccessFactors Workforce Analytics all versions

Keywords

SF, success factors, KBA, Ticket, Case, Help, Issue, Problem, Issue, Problem, Support , KBA , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-SCM , Succession Management , LOD-SF-OBD , Onboarding , LOD-SF-PM , Performance Management , LOD-SF-CMP , Compensation Management , LOD-SF-GM , Goal Management , LOD-SF-MTR , 360 Multi Rater , How To

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