SAP Knowledge Base Article - Preview

2572733 - Users failing to sync after SMP server suddently becomes unresponsive

Symptom

  • End users not able to sync data from mobile device application.
  • SMP servers are unresponsive
  • Successful login taking 15 minutes to complete.
  • Stack trace shows:

"http-bio-8000-exec-10" #96 daemon prio=5 os_prio=0 cpu=3650.42 [reset 3650.42] ms elapsed=21124.70 [reset 21124.70] s allocated=407940352 B (389.04 MB) [reset 407940352 B (389.04 MB)] defined_classes=13
io= file i/o: 56795/67329 B, net i/o: 10848107/2901800 B, files opened:1, socks opened:-246  [reset file i/o: 56795/67329 B, net i/o: 10848107/2901800 B, files opened:1, socks opened:-246 ]
request="03333370-eab2-4582-9aa8-6c9aed9171bc" tid=0x0000000065620800 nid=0x1558 / 5464 in Object.wait()  [_thread_blocked (_at_safepoint), stack(0x000000007bb20000,0x000000007bc20000)] [0x000000007bc17000]
   java.lang.Thread.State: WAITING (on object monitor)
 at java.lang.Object.wait(J)V(Native Method)
 - waiting on <0x00000008f1413420> (a org.apache.commons.pool.impl.GenericKeyedObjectPool$Latch)
 at java.lang.Object.wait()V(Object.java:502)
 at org.apache.commons.pool.impl.GenericKeyedObjectPool.borrowObject(Ljava/lang/Object;)Ljava/lang/Object;(GenericKeyedObjectPool.java:1147)
 - locked <0x00000008f1413420> (a org.apache.commons.pool.impl.GenericKeyedObjectPool$Latch)
 at com.sybase.security.ldap.pool.LDAPConnectionPoolAdapter.borrowLdapContext(Lcom/sybase/security/ldap/LDAPConfig;Ljava/lang/String;[C[Ljavax/naming/ldap/Control;Z)Ljavax/naming/ldap/LdapContext;(LDAPConnectionPoolAdapter.java:117)
 at com.sybase.security.ldap.pool.LDAPConnectionPoolAdapter.borrowLdapContext(Lcom/sybase/security/ldap/LDAPConfig;Z)Ljavax/naming/ldap/LdapContext;(LDAPConnectionPoolAdapter.java:62)
 at com.sybase.security.ldap.LDAPQueryHelper.getCheckedAdminldapContext()Ljavax/naming/ldap/LdapContext;(LDAPQueryHelper.java:406)
 at com.sybase.security.ldap.LDAPQueryHelper.<init>(Lcom/sybase/security/ldap/LDAPConfig;ZLcom/sybase/security/ldap/pool/LDAPConnectionPoolAdapter;)V(LDAPQueryHelper.java:99)
 at com.sybase.security.ldap.LDAPLoginModule.login()Z(LDAPLoginModule.java:113)


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Environment

  • SMP 3.0.13 PL01
  • Active Directory as the LDAP authentication server.

Product

SAP Mobile Platform 3.0

Keywords

LDAP slow performance lookup connections. , KBA , MOB-ONP , SAP Mobile Platform on Premise , Problem

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