SAP Knowledge Base Article - Public

2572480 - Cannot access the Communication Arrangement app

Symptom

  • The Communication Arrangement application cannot be accessed
  • After clicking on the tile, the user sees the application window with the three blue dots and, in the background, the following messages are shown:
    • Unsaved changes by another user
    • Locked by another user
  • This situation has persisted for a few days, outside the normal 30 minute timeout for locks on Communication Arrangements

Environment

  • SAP S/4 HANA Cloud

Resolution

  • SAP Development identified an issue in several applications including "Business Catalogs"
  • After clicking on "Adapt Changes", roles were updated
  • This issue has been addressed in a hotfix delivered to all customers in mid-December 2017
  • After manually activating an inactive Business Role for this particular customer, the issue was resolved

Keywords

Communication, Arrangement, Not Responding, Lock, Another, User , KBA , BC-SRV-APS-COM , Maintain Communication System and Arrangement , Problem

Product

SAP S/4HANA Cloud 1711