2572480 - Cannot access the Communication Arrangement app

• The Communication Arrangement application cannot be accessed
• After clicking on the tile, the user sees the application window with the three blue dots and, in the background, the following messages are shown:
• Unsaved changes by another user
• Locked by another user
• This situation has persisted for a few days, outside the normal 30 minute timeout for locks on Communication Arrangements

• SAP S/4 HANA Cloud

• SAP Development identified an issue in several applications including "Business Catalogs"
• After clicking on "Adapt Changes", roles were updated
• This issue has been addressed in a hotfix delivered to all customers in mid-December 2017
• After manually activating an inactive Business Role for this particular customer, the issue was resolved

Communication, Arrangement, Not Responding, Lock, Another, User , KBA , BC-SRV-APS-COM , Maintain Communication System and Arrangement , Problem