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2571763 - Authorization problem in SAP Cloud Connector when adding Cloud Foundry subaccount


You are trying to add a subaccount in Cloud Foundry environment to SAP Cloud Connector.

The error appears: "417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password — see ''Logs'' for details"

Additionally you may see example errors in the cloud connector ljs_trace.log:

#Executing Http Get request to<SCP_subaccunt>
Returned Http Response with code 401
Tunnel account:///<SCP_subaccunt> is inoperative. SccEndpoint ok, and context == null|
SCC handshake failed: 401 — Unauthorized SCC handshake failed: 401 — Unauthorized

Note: For Neo subaccounts, refer to KBA 2461997.



  • SAP Cloud Connector 2.10.2 or higher
  • SAP Cloud Platform, Cloud Foundry environment


SAP BTP, Cloud Foundry environment all versions ; SAP Connectivity service all versions


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