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2571763 - Authorization problem in SAP Cloud Connector when adding Cloud Foundry subaccount

Symptom

You are trying to add a subaccount in Cloud Foundry environment to SAP Cloud Connector.

The error appears: "417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password — see ''Logs'' for details"

Additionally you may see example errors in the cloud connector ljs_trace.log:

#Executing Http Get request to https://connectivitycertsigning.eu2.hana.ondemand.com:443/certificate/management/v1/trusted/ca/account/<SCP_subaccunt>
Returned Http Response with code 401
Tunnel account:///<SCP_subaccunt> is inoperative. SccEndpoint com.sap.scc.config.TunnelSccEndpoint@6a4f7489 ok, and context == null|
SCC handshake failed: 401 — Unauthorized
com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 401 — Unauthorized

Note: For Neo subaccounts, refer to KBA 2461997.


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Environment

  • SAP Cloud Connector 2.10.2 or higher
  • SAP Cloud Platform, Cloud Foundry environment

Product

SAP BTP, Cloud Foundry environment all versions ; SAP Connectivity service all versions

Keywords

scp hcp cf scc cc hana , KBA , subaccount (sac) in sap cloud connector , unable to add a cloud foundry subaccount , cc , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CP-CON-CF , Cloud Foundry to On-premise Connectivity service , Problem

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