Supplier is not getting Purchase Order output e-mail even though supplier e-mail address is maintained in Supplier Master Data.
SAP Business ByDesign
Reproducing the Issue
Go to Purchase Requests and Orders work center
- Select view Purchase Orders
- Search for the respective Purchase order
- Select View All
- Navigate to Output History tab
- The output history is successful and e-mail is triggered for a different e-mail address
You have maintained different e-mail address in General tab and Collaboration sub-tab under Communication tab in Supplier Master Data
System will always give priority to the e-mail address which is maintained under Collaboration sub-tab in Supplier Master Data
Please maintain the output channel in supplier master data correctly to resolve this issue.
Purchase Order Output, e-mail, collaboration, supplier master data , KBA , output channel , collaboration , email output , AP-POP-PO , Purchase Order , Problem